Our support services team is made up of highly experienced, trained professionals dedicated to provide quality customer and technical support at the quickest time possible. Committed to resolving all issues to our best ability, elipva offers comprehensive support programs to meet every aspect of customer needs. elipva’s customer care support program includes:

• Online case management (Raise and track issues, set issues priorities, monitor case escalation and be notified of resolutions)
• Software & features updates (patches and fixes)
• Online knowledge bases
• Detailed documentation& manuals
• Customer care telephone support
• Account and contact management
• Onsite and offsite technical support
• Local and overseas support
• 24 x 7 optional support pack